sa-applysa-choosesa-cleansersa-dietsa-diysa-drawsa-exfoliatesa-finishsa-hydratesa-moisturizesa-naturalsa-performsa-sleepsa-washamazonaffirmplaycartphonechatsearchtruckarrow-rightarrow-left6-month-warranty3-year-warranty30-day-returns1-year-warrantyfda-registeredfree-shippingcheckclosepointer-downmenuaffirm-iconpaypalfacebookinstagrampinteresttwitteryoutube

FAQ

We have instant answers to your common questions.

MicrodermMD

  • I have a MicrodermMD and the suction is no longer working? What do I do?

    Have you checked to see if both the clear rubber O-rings are in place? Is the machine turning on, but there is just weak suction when you turn up the power? Also, check the diamond tip very closely to see if there are any cracks in the white portion of the diamond tip, even a hairline crack can result in loss of suction. After you finish troubleshooting, contact us for the proper course of action.

  • How to clean the Trophy Skin diamond tip?

    After each treatment, use the cleaning brush included in your kit to safely brush away the dead skin cells that have collected between the diamonds. It is fine to use mild soap and water on the tip while it is not attached to the wand. (Be sure that the tip is completely dry and a new filter is in place before putting the tip back on the wand.) To extend the life of your diamond tip and restore it to new condition, we recommend using an ultrasonic jewelry cleaner. You can find this appliance at general merchandise discounters, craft stores and online stores such as Amazon.Alternatively, you can take the diamond tip into most jewelry or repair stores, and they will be able to clean it using an ultrasonic cleaner for a small fee.

  • Does the type of exfoliation really matter?

    It does matter a great deal. MicrodermMD does not use crystals or abrasive creams, thereby increasing ease of use and consumer safety by eliminating the potential for ingestion, inhalation, and eye injury. Real diamonds are precise, high quality abrasives that allow you to work near sensitive and hard to reach areas such as the nose and mouth without covering them. Real diamonds are less irritating than traditional crystals and they are hypoallergenic for an effective, comfortable and safe experience. Non-diamond or loose abrasives are less refined and may cause unnecessary discomfort including irritation to the eyes and breathing passageways.

  • What type of microdermabrasion is used by plastic surgeons and other physicians?

    Most medical practitioners these days are using a diamond based, crystal-free system. These professional systems deliver added coarseness and suction levels to fully customize the treatments. With MicrodermMD, we have designed a device based on the same principles as these medical grade systems, using the same dual-action therapy that the professional models use in medical clinics.

  • Can I use my own skincare products with the MicrodermMD?

    You will want to have clean, dry skin with no products applied immediately prior to your microderm treatment. We recommend the use of a high quality anti-aging serum or moisturizer immediately after each treatment. The skin will readily absorb products now that the top layer of dead skin cells have been removed, so this is an ideal time to apply high quality products that will aid in your skincare goals.

    You will also want to take care combining microdermabrasion with other exfoliating treatments, like AHA. Please contact customer service for more information.

  • Can I use MicrodermMD to treat my whole body or only my face?

    Medical microdermabrasion is considered a valuable combination therapy to a number of different treatments including chemical peels, topical infusion and laser treatments. With the MicrodermMD, the same concept applies. After removing the dead layer of skin, your topical products will penetrate the skin much better. You will also notice that makeup applies much easier and stays on better.

  • How soon will I see some improvement?

    Skin responses vary between individuals but many people will see noticeable results after the first treatment, and everyone will see continued improvement over time. One of the benefits of suction is some skin redness that goes away soon after the treatment. The redness tells us that the suction from the device is doing its job by getting the body to circulate blood to the necessary layers of the skin.

  • What is diamond peel exfoliation?

    Diamond peel exfoliation is an advanced form of microdermabrasion - a skin rejuvenating and enhancing cosmetic procedure. Popular in day spas and medical aesthetic centers, this treatment is now available at home with MicrodermMD. During the treatment, the outer layer of skin is removed using light abrasion which promotes the growth of healthy new cells. The suction used in the treatment also increases blood flow to the epidermis which rebuilds collagen and elastin for younger looking skin with a rejuvenated glow.

  • How do I choose the treatment settings?

    The treatment depends on the suction level you choose, the user experience, and your owner personal comfort level. This doesn't mean that you must use the highest suction level at all times. You must adjust the treatments to your own skin. The MicrodermMD has our "AUTO Mode" feature to guide you through a treatment. This is extremely helpful for new users as it varies suction levels and utilizes the LCD panel to guide the user through and entire microderm treatment.

  • What is MicrodermMD and why is it so effective?

    MicrodermMD is one of the first at-home microdermabrasion machines using dual-action therapy with a combination of diamond tipped exfoliation AND suction, enabling you to have true microdermabrasion treatments at home. Without suction, your skin will not realize the benefits of true microdermabrasion. While the exfoliation aspect of microdermabrasion is evident to anyone who has had a treatment, the suction element is the true behind the scenes hero. The combination of exfoliation and suction is what gives your skin the healthy afterglow that is associated with microdermabrasion.

  • How long should a MicrodermMD treatment take?

    Each treatment depends on the individual. An average treatment should take no longer than 5 minutes. The Auto Mode is a 5 minute treatment for full face and neck. Of course, if you are going to treat other body parts in addition to your face (such as chest, hands, scarred areas) it will take a little longer.

  • How often should I use MicrodermMD for optimal results?

    This depends on your skin's condition, but a general guideline is 2-3 times a week for ongoing maintenance and as often as desired for special occasions. It is best to use your mirror to make sure you progress smoothly from one point to another and avoid uneven results.

    If you have sensitive skin, you will want to use a lower setting and use less often.

    The rule of thumb is, if your skin does not have sensitivity from a previous treatment then it is safe to do another home microderm.

  • I am a beginner, what do you suggest I do the first time I use MicrodermMD?

    Do not press the diamond tip firmly against the face. Use smooth even strokes. When using, brace the skin with your free hand and let the tip gently glide across the skin as the suction does the work.

  • Is it normal if I see redness after use?

    Yes, you may experience some redness and/or skin sensitivity after treatments. This is normal. It should fade shortly after treatment. If you continue to have discomfort and redness of the skin, lower the suction setting and frequency of use until you are comfortable. If you are still experiencing redness or discomfort, give your skin a rest for a few days.

RejuvadermMD

  • Can I use my own skincare products with the RejuvadermMD?

    Start your treatment with clean, dry skin that is free of skin care lotions and potions. We recommend the use of a high quality anti-aging serum or moisturizer immediately after each treatment. The skin will readily absorb products now that the top layer of dead skin cells have been removed, so this is an ideal time to apply high quality products that will aid in your skincare goals. You will also notice that makeup is able to applied more easily, and will apply evenly and smoothly onto the skin.

    You will also want to take care combining microdermabrasion with other exfoliating treatments, like AHA.  Please contact customer service for more information.

  • How soon will I see some improvement?

    Skin responses vary between individuals but many people will see noticeable results after the first treatment, and everyone will see continued improvement over time. Many people will notice a pink or reddish look after the treatment, which is completely normal. The redness tells us that the suction from the device is doing its job by getting the body to circulate blood to the necessary layers of the skin.

  • How often should I use RejuvadermMD for optimal results?

    This depends on your skin's condition, but a general guideline is 2-3 times per week for ongoing maintenance and as often as desired for special occasions. It is best to treat yourself in front of a mirror to make sure you progress smoothly from one point to another and avoid uneven results.

  • How long should a RejuvadermMD treatment take?

    Each treatment depends on the individual. Some of us have small faces, while others have slightly larger ones. Some have difficult contours and others do not. An average treatment should take no longer than 5 minutes.

  • How do I choose the treatment settings?

    The treatment depends on the suction level you choose, the user experience, and your owner personal comfort level. This doesn't mean that you must use the highest suction level at all times. You must adjust the treatments to your own skin. In addition, we recommend lower suction levels around the delicate eye area, and higher suction levels for thicker skin, such as the chest, hands, feet, etc.

  • What is diamond peel exfoliation?

    Diamond peel exfoliation is an advanced form of Microdermabrasion - a skin rejuvenating and enhancing cosmetic procedure. Popular in day spas and medical aesthetic centers, this treatment is now available at home with RejuvadermMD. During the treatment, the outer layer of skin is removed using light abrasion which promotes the growth of healthy new cells. The suction used in the treatment also increases blood flow to the epidermis which rebuilds collagen and elastin for younger looking skin with a rejuvenated glow.

  • What is RejuvadermMD and why is it so effective?

    RejuvadermMD is a portable Microdermabrasion device using dual-action therapy with a combination of diamond tipped exfoliation AND suction, enabling you to have true Microdermabrasion treatments at home. Without suction, your skin will not realize the benefits of true Microdermabrasion. While the exfoliation aspect of Microdermabrasion is evident to anyone who has had a treatment, the suction element is the true behind the scenes hero. The combination of exfoliation and suction is what gives your skin the healthy afterglow that is associated with Microdermabrasion.

  • What type of microdermabrasion is used by plastic surgeons and other physicians?

    Most medical practitioners these days are using a diamond based, crystal-free system. These professional systems deliver added coarseness and suction levels to fully customize the treatments. With RejuvadermMD, we have designed a device based on the same principles as these medical grade systems, using the same dual-action therapy that the professional models use in medical clinics.

  • Does it really matter?

    It does matter a great deal. RejuvadermMD does not use crystals or abrasive creams, thereby increasing ease of use and consumer safety by eliminating the potential for ingestion, inhalation, and eye injury. Real diamonds are precise, high quality abrasives that allow you to work near sensitive and hard to reach areas such as the nose and mouth without covering them. Real diamonds are less irritating than traditional crystals and they are hypoallergenic for an effective, comfortable and safe experience. Non-diamond or loose abrasives are less refined and may cause unnecessary discomfort including irritation to the eyes and breathing passageways.

  • I am a beginner, what do you suggest I do the first time I use RejuvadermMD?

    Do not press the diamond tip firmly against the face. Use smooth even strokes. When using, stretch the face and let the tip and the suction do the work.

  • Is it normal if I see redness after use?

    Yes, you may experience some redness and/or skin sensitivity after treatments. This is normal. It should fade shortly after treatment. If you continue to have discomfort and redness of the skin, lower the suction setting and frequency of use until you are comfortable. If you are still experiencing redness or discomfort, give your skin a rest for a few days.

  • Do I need to clean the diamond tip, and how?

    You are correct that the diamond tip needs to be cleaned to extend the life of the tip, and it will also make your treatments more effective to keep the diamond tip coarse and in new condition. The best way to clean the diamond tip is to use an Ultrasonic jewelry cleaner. These can be purchased online at the link below, or found in most Walmart super centers. Alternatively, you can take the diamond tip into most jewelry or repair stores, and they will be able to clean it using an ultrasonic cleaner for a small fee.

RejuvaliteMD

  • There are several lights not working on my device, what should I do?

    There are 4 different colors of LED bulbs. However, the infrared (IR) bulbs cannot be seen with the human eye, since they are outside of the visible spectrum, and will appear to be "off".

    The IR bulbs penetrate deepest into the skin, since they are the longest wavelength. These bulbs help to heat deep into the dermis, causing new collagen and elastin, and are very beneficial for anti-aging. However, as we note in the user manual, these will appear "off" while they are indeed working, and they comprise 25% of the LED panel (spread throughout the panel).

BlueMD

  • Can I use the BlueMD in conjunction with other oral or topical medications?

    Over the counter creams such as benzoyl peroxide can be used in conjunction with the BlueMD. However, the skin must be cleaned and dried before each treatment with the BlueMD. Only after completing your treatment may you reapply any topical medications (we recommend waiting 30 minutes after treatment before applying topical creams other than moisturizer). For topical prescriptions, we advise that you speak with your doctor first regarding and specific side effects and/or interactions.

  • How far away do I need to place the BlueMD?

    When using the BlueMD, place the head of the device 4-6 inches from the skin for optimal intensity and results. The bulbs may get warm during treatment, so care should be taken when moving around or turning off the device. It will take several minutes to cool once the treatment has finished.

  • What is your warranty period and what does it cover?

    We stand behind the quality of each BlueMD device we sell with a 1 Year Warranty, covering all manufacturer's defects in the device and the bulb. We will replace or repair any defective product, just contact us via our contact form for a fast response.

  • How is Blue Light Therapy different than the creams, gels, and antibiotics I have used to treat acne in the past?

    Blue Light Therapy is a safe, non-invasive treatment that works by killing acne causing bacteria, which is the source of acne for almost 90% of acne sufferers. The main difference is that Blue Light Acne Therapy works only on the acne itself, and generally does not cause skin irritation like harsh creams and gels that are full of chemicals. In addition, Blue Light Therapy does not suppress the immune system or cause damage like using antibiotics over a long period of time.

  • Is Blue Light Therapy safe, and what is the proof that it works?

    Over the past 20 years, there have been numerous studies performed by dermatologic associations around the world. These studies first proved that Blue Light Therapy is safe for teenagers and adults, with no known side effects other than dry skin in some users. These studies showed that light in the 405-420nm range was highly effective in killing p.acnes bacterium, the bacteria that causes 90% of all acne. When used in conjunction with eye protection goggles (included with every order), the BlueMD is a safe and effective treatment for acne.

  • What kind of results can I expect to see, and how quickly?

    The BlueMD works at different intervals for each user, so there is no easy answer to this question. However, a general guideline is that within 3 weeks there should be a noticeable difference in the amount and severity of your acne. It can take much longer for some people to see results, if you are concerned about going over the Guarantee period please contact us so we can allow an extension.

    Please note that a small percentage of users may experience a temporary increase in acne, as the bacteria is pulled to the skin's surface. This will subside with consistent usage, and will ultimately result in clear skin.

  • Where on the body can I not use the BlueMD?

    The BlueMD is effective on acne almost anywhere on the body. Popular areas include the face, back, and chest. Make sure to wear the included goggles whenever using the BlueMD, no matter what body area you are treating.

  • Who cannot use the BlueMD?

    Women who are pregnant cannot use the device. People on prescription medicine that is photosensitive should not use the BlueMD. If you are unsure about your medication, please contact your physician. Only children 13 and older may use the BlueMD.