All orders shipped to the Continental USA are sent within 24 business hours (or less!) via UPS Ground and free of charge.
We will send you a tracking number as soon as it ships, we know how excited you are to start turning back time.
What does "FDA Cleared" even mean? This is a term that FDA uses for products that have been through a rigorous safety and effectiveness testing program. These products are deemed safe for consumers to use at home.
We also sell "FDA Registered" products that are not required to go through all of the same testing, but we do most of that anyways. If you have any questions about this, we're happy to go into more detail.
We all hate to return stuff, its such a bummer! But we’ve tried to make this process simple and easy:
You have 60 days from when the product is delivered to your doorstep to try it out and (hopefully) love it. But if for some reason you don’t, just email us, live chat, or give us a call to get an RMA number and instructions to send it back. We offer full refunds less the cost of the free shipping ($10). We will refund you really fast, too.
All of our products are covered by a manufacturer's warranty, which ranges in length depending on the product. We stand behind our products because like you, we use them all the time!
Our warranty covers you in case your product stops working or has any other issues. Just call, email, or live chat us and our friendly customer care reps will get your product repaired or replaced in no time.
Great question. When you go to Trophyskin.com/freegtift it will give you 2 items to choose from. When you choose the item you want hit on add to cart. You will then select continue. If you are using a computer it will ask for the code immediately. If you are using a phone, or tablet it will ask for the code at the end. I hope this answers your questions!